Terms of Service

The following details our website terms of use and privacy policy.

Website Terms of Use

TERMS OF SERVICE

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OVERVIEW

This website is operated by Secretlab UK Ltd (CRN 10848310). Throughout the site, the terms “we”, “us” and “our” refer to Secretlab UK Ltd (CRN 10848310). Secretlab UK Ltd (CRN 10848310) offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Secretlab UK, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Secretlab UK Ltd(CRN 10848310)and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 994 BENDEMEER ROAD Singapore GB TQ10 9GQ.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at sales.eu@secretlab.co.


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Privacy Notice

Last Updated: 19th October 2019


Welcome to Secretlab!

At Secretlab, we respect your privacy. References to Secretlab, we, us and our refer to Secretlab SG Pte. Ltd. and its subsidiaries.

As a user of the internet, you know by now that e-commerce companies such as Secretlab’s collect and use information relating to you. We also disclose your information and transfer your information to others from time to time.

However, we respect your rights to your personal data. This Privacy Notice explains how we use, collect, disclose, transfer or otherwise manage your personal data. We are providing this Notice to you so that you can instruct us on how you want us to manage your personal data within your legal rights.

When you do business with us, we will be collecting data to achieve various objectives that we have described in detail elsewhere in this Privacy Notice. However, the underlying principles behind these objectives are mainly twofold:

  • carry out our business of selling products to you through the various commercial channels available to us; and
  • provide you with an experience that we believe will improve your impression of, and your relationship with, the Secretlab brand.

We respect and adopt the major privacy principles and frameworks around the world in designing our policies and processes as they apply to our management of your personal data. These principles and frameworks include the OECD Guidelines on the Protection of Privacy and Transborder Flows and EU General Data Protection Regulation 2016/679 (GDPR).

This Privacy Notice applies to all websites and domains owned by us, which we refer to as the Sites. It also applies to our interactions with you in person, as well as through the following Communication Platforms: e-mails, social media accounts, messaging and voice-over-IP platforms and services, chatbots, telephone calls, and any other form of communication media now available or becomes available anywhere in the world that we use to interact with you.


1. WHAT INFORMATION WE COLLECT AND HOW WE USE IT

We want to get to know you, but we do not want to be creepy. That’s why we only collect personal data that we need so that we can sell the products you love to you, provide you with our awesome after-sales support and fulfil our legitimate business purposes. Obviously, we must follow the laws and regulations that apply to us and our interactions with you.

Depending on your relationship with Secretlab, we collect and process your personal data as described below.

1.1 Potential and actual customers

We collect and use your contact details, login credentials, payment information (e.g., credit card and other information used to authorise payment for your order(s) and the relevant billing information) and information relating to the product(s) you have expressed an interest in purchasing, or that you actually purchase, and the intended shipping addresses and addressees for your orders, for the following main purposes:

  • enter into and perform our contracts with you or your organisation;
  • provide customer service support (including pre-sales inquiries and after-sales support);
  • manage and fulfil orders;
  • screen orders for potential risk and fraud;
  • communicate with you, and, when in line with the preferences you have shared with us, provide you with information or advertising relating to our products;
  • develop and improve our products;
  • protect Secretlab’s infrastructure and systems and other digital assets; and
  • ensure compliance with regulatory requirements.

1.2 Potential customers we target

We collect and use the contact details, identification information, information required to purchase our products online, profile, role and preferences, login credentials, digital activity information and other information as may be relevant (e.g. information from publicly available sources) for the following main purposes:

  • sales and marketing;
  • advertising;
  • creating and delivering targeted adverts and offers;
  • conducting marketing campaigns;
  • managing contacts and preferences;
  • generating leads and opportunities;
  • managing lead generation activities;
  • organizing and managing events; and
  • engaging in social media interactions.

1.3 Persons who visit our sites or interact with us

We collect and use your digital activity information for the following main purposes:

  • enable the efficient use of our Sites and Communication Platforms;
  • collective statistics to optimise the functionality of our Sites and Communication Platforms;
  • improve your user experience; and
  • improve marketing and advertising campaigns.

We also collect and use your contact details, login credentials, information included in your inquiries, comments and feedback that you may provide on online forums and surveys (including information from publicly available sources) or through any Communication Platform to:

  • engage with our partners;
  • conduct customer satisfaction and engagement surveys; and
  • address and resolve inquiries and complaints.

1.4 Our potential and actual partners

We collect and use your contact details to:

  • manage our relationship with you; and
  • deliver products to customers or partner teams or members, in which case we may receive personal data directly from you or our partners.

1.5 Third parties with whom we interact

We collect and use your contact details and other information as we reasonably determine to be relevant (including information from publicly available sources) to:

  • conduct anti-corruption due diligence on third parties and the required investigations in compliance with applicable laws; and
  • conducting investigations into Secretlab product-related fraud, compliance, theft and/or counterfeit.

1.6 Potential and actual job candidates

We collect and use your contact details, your employment and pay history, your references and information that are publicly available on professional social networks such as LinkedIn, to identify and contact potential job candidates and to consider the applications of candidates who apply for job openings through our Sites or other Communication Platforms.

1.7 Visitors to our showrooms and offices

We collect the contact details, identification information and CCTV footage of individuals who visit Secretlab’s showrooms and offices to ensure the safety and security of Secretlab staff, intellectual property and premises.

1.8 Interactions through third-party sites

We sell our products through our Sites as well as through third-party platforms. From time to time, we conduct marketing campaigns that are hosted on Communication Platforms that belong to our partners. We may also make available to you, through our Sites and other Communication Platforms, social media features that enable you to share information about Secretlab or its products with your social networks, and to interact with us on various social media sites.

If you purchase our products through third-party sites, access social media sites through us, or engage with our marketing campaigns that are hosted on our partners’ sites, you should be aware that we do not control any of those sites or their respective privacy practices.

We do not endorse or make any representations about those sites. Any personal data that you choose to provide to, or that is collected or shared by, those sites is not covered by this Privacy Notice. We encourage you to review the privacy policy of any site you interact with before allowing the collection and use of your personal data.


2. WHAT INFORMATION WE COLLECT AND HOW WE USE IT

2.1 How Secretlab uses cookies and other automatic data collection tools

Our Sites use cookies, web beacons, log files and other similar technologies, which we refer to collectively as the automatic data collection tools, to:

  • remember log-in details and the composition of your shopping cart;
  • service you with the information that applies to the region where you will be placing orders;
  • allow efficient navigation between pages;
  • collect statistics to optimise site functionality;
  • collect information on user activity in response to e-mail communications; and
  • generally improve your user experience.

For more information about automatic data collection tools and how you can disable them, visit www.allaboutcookies.org.

2.2 What types of cookies do we use?

Strictly Necessary Cookies

These cookies are necessary to provide you with the services available throughout our Sites. When you select the Site that applies to the region in which you will be placing orders, when you place items into your shopping cart, or when you enter your contact details on a web form on one of our Sites to request information about our products, establish an account or log into an existing account, your contact details may be stored in a cookie on your device. This information is then accessed on subsequent visits to our Sites, allowing us to track and record the sites you have visited and the links you have clicked to better personalise your on-line experience, and future Secretlab communications. We do not provide a way to disable these cookies.

Analytics Cookies

We also allow third-party advertising companies to use cookies on our websites in order to optimise our advertisements and marketing and to serve advertisements specific to your interests on other websites. We may use retargeting and behavioural advertising technologies to tailor those advertisements to your perceived interests. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

Cookies may also be used when you share information using a social media sharing button on our Sites. The social network will record that you have done this and may use this information to send you targeted advertisements. The types of cookies used by these companies and how they use the information is governed by their privacy policies.

If you choose to receive marketing emails from Secretlab, we may track whether you whether you’ve opened those messages or whether you’ve clicked on the links contained within those messages, through the use of web beacons and personalized URLs embedded in those communications. This allows Secretlab to better personalize future communications and limit these communications to subjects that are of interest to you.

2.3 Choices Regarding Automatic Data Collection & Online Tracking

While the Secretlab Sites at this time do not recognise automated browser signals regarding tracking mechanisms, such as "do not track" instructions, you can generally express your privacy preferences regarding the use of most cookies and similar technologies through your web browser. You can set your browser in most instances to notify you before you receive a cookie, giving you the chance to decide whether to accept it or not. You can also generally set your browser to disable cookies.

Since cookies allow you to take advantage of some of our Sites’ features, we recommend that you leave them turned on. If you block, disable or otherwise reject our cookies, some web pages may not display properly or you will not be able, for instance, to add items to your shopping cart, proceed to checkout or use any web site services that require you to sign in.

If you are accessing our websites in countries of the European Union (EU), or countries where the EU regulations apply, you may leave our Sites if you do not wish to be tracked or subject to automatic data collection.

If you wish to learn more about the privacy policies of the third-party companies whose non-essential cookies are embedded on our Sites, as well as how to block their non-essential cookies, you may visit their privacy policy and opt-out pages by visiting the URLs listed below:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at optout.aboutads.info.


3. HOW YOU CAN MANAGE YOUR COMMUNICATIONS AND PREFERENCES

If you choose to join our mailing list, Secretlab may provide you with information that complements our products and/or communications about our new products and offers. Our mailing list is an opt-in list and you do not have to join our mailing list to purchase our products.

In the event you no longer wish to receive communications from us, you can unsubscribe from such communications by following the opt-out or unsubscribe link and/or instructions included in each e-mail subscription communication.

In the event your opt-out or unsubscribe request has not been resolved in a timely manner, please contact the Secretlab DPO with details of your name, contact information, and description of the communications you no longer wish to receive from Secretlab.

Please note that these options do not apply to communications relating to the administration of orders, contracts, support, product safety warnings, or other administrative and transactional notices, where the primary purpose of these communications is not promotional in nature.


4. HOW TO ACCESS, UPDATE OR DELETE PERSONAL DATA

We strive to maintain the accuracy of our records of your personal data. As required by the laws applicable to the relevant Secretlab entity, we provide individuals with reasonable access to personal data that they provide to Secretlab and the reasonable ability to review and correct it.

To protect your privacy and security, we will take reasonable steps to verify your identity, including requiring you to provide us with proof of your identity, before granting access to your personal data. To view and update the personal data you provided directly to Secretlab, you can update your information with us:

  • if you have an online account with us, by updating your profile in your online account;
  • contacting our customer support team by visiting the Contact page; or
  • contacting the Secretlab DPO.

5. HOW WE SHARE PERSONAL DATA

We do not sell, rent or lease personal data to others except as described in this Privacy Notice.

We may share and/or disclose your personal data as follows:

  • Within the Secretlab group of companies. Secretlab has its headquarters in Singapore and operates worldwide. We may disclose your personal data as necessary within the Secretlab group of companies in connection with how we use your personal data.
  • To third parties.

    • Where we engage with partners as part of our business operations, we may disclose your personal data to them in order to facilitate the sales, fulfilment and delivery of our products. We have entered into contracts with our partners, requiring them to keep confidential and secure the information that they receive from Secretlab and use such information only for the purposes of providing the contracted for business operations support, unless otherwise authorised by you or applicable laws and regulations.
    • We retain suppliers and service providers to manage or support our business operations, customer relationships, provide professional services, fulfil and deliver products, assist us with marketing and sales communication initiatives and to use your personal data as described above. Those third parties may receive and process your personal data under proper instructions, as necessary to support and facilitate how we use your personal data. Our contracts with our suppliers and service providers require them to keep confidential and secure any information they process on our behalf and to limit the use of information they receive from us solely to carrying out the contracted for services.
    • Except as described in this Privacy Notice, we will not share your personal data with third parties without your permission, unless to:
      • respond to duly authorised information requests of police and governmental authorities;
      • comply with law, regulation, subpoena or court order;
      • enforce/protect the rights and properties of Secretlab; or
      • protect the rights or personal safety of Secretlab, our employees, and third parties on or using Secretlab property when allowed and in each case in accordance with applicable law.
  • In connection with a business reorganisation. Circumstances may arise where, whether for strategic or other business reasons, Secretlab decides to sell, buy, merge or otherwise reorganise its businesses in some countries. Such a transaction may involve the disclosure of personal data to prospective or actual purchasers, or our receipt of personal data from businesses that we wish to acquire. We will seek appropriate contractual protection for personal data in these types of transactions.

6. HOW WE TRANSFER PERSONAL DATA INTERNATIONALLY

Secretlab may transfer your personal data as necessary within the Secretlab group of companies and to other third parties. The recipients may be located in countries which do not provide the same level of data protection as the country in which you are located. We will take steps to ensure there is adequate protection for the transfer of your personal data in compliance with the applicable data protection laws. Where required by local law, we will request your consent to transfer your personal data.

With respect to transfers to third parties located in countries that do not provide an adequate level of data protection, Secretlab will take appropriate safeguards such as signing EU Standard Contractual Clauses with the recipient, relying on their Privacy Shield certification, other approved codes of conduct or certification mechanisms or binding and enforceable commitments of the recipient. If you would like to receive more information about the appropriate safeguards and/or receive a copy of the relevant mechanism for your review, please contact the Secretlab DPO.


7. HOW WE KEEP PERSONAL DATA SECURE

We use reasonable and appropriate physical, technical and administrative procedures to safeguard the information we collect and process. All systems used to support our business are governed by our corporate cyber security policies. However, please note that no digital transmission of data can ever be guaranteed 100% secure, so we encourage you to take care when disclosing your personal data online and to use readily available tools, such as Internet firewalls, secure e-mail and similar technologies, to protect yourself online.

We use Stripe to process our credit card payments and no credit card details are stored on our services. Stripe has been audited by a PCI-certified auditor, and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available.

In case of an unauthorised security intrusion that materially affects you, we will notify you as soon as possible and will, within a reasonable time, report on our response actions.


8. HOW LONG WE KEEP PERSONAL DATA

Typically, we keep personal data for the length of any contractual relationship and, to the extent permitted by applicable laws, after the end of that relationship for as long as necessary to perform purposes set out in this Privacy Notice, to protect Secretlab from legal claims and to administer our business. When we no longer need to use personal data, we will delete it from our systems and records or take steps to anonymise the data unless we need to keep it longer to comply with a legal or regulatory obligation. If you would like to receive more information about our data retention policies, please contact the Secretlab DPO.


9. ADDITIONAL INFORMATION FOR INDIVIDUALS IN THE EU, EEA AND SWITZERLAND

Our privacy practices are aligned with the requirements of the General Data Protection Regulation (GDPR). If you are located in the European Union (EU), the European Economic Area (EEA), the UK or Switzerland, this additional information may be relevant and applicable to you.

9.1 Data controllers

Companies from the Secretlab group of companies may act as data controllers in relation to your personal data for the processing of personal data described in this Privacy Notice. If you would like to receive more information about which Secretlab entity acts as data controller for your personal data, please contact the Secretlab DPO.

9.2 Data Protection Officer

We have appointed a Data Protection Officer, or DPO, who is responsible for matters relating to data privacy and protection. You can contact the DPO by writing to:

    Secretlab SG Pte. Ltd.
    ATTENTION: LEGAL AND COMPLIANCE - SECRETLAB DPO
    994 Bendemeer Road
    #03-07, B-Central
    Singapore 339943
    E-mail: compliance@secretlab.sg

9.3 Legal bases to process personal data

We process your personal data on the following legal bases:

  • Legitimate interest. We may process your personal data as required to pursue our legitimate business interests (provided this is not overridden by the interests or rights of relevant individuals). In particular, we may process your personal data to manage, develop and improve our products; support our customers and sales operations; protect our staff and assets; communicate information that supplements our products; and ensure compliance with the laws and regulations.
  • Legal obligation. We may process your personal data to comply with applicable laws and regulations, establish or exercise our legal rights. This may include situations involving investigations or legal claims or for compliance or regulatory purposes.
  • Consent. We may process your personal data where you have provided your consent. In particular, we will rely on your consent where we cannot rely on an alternative legal basis or we are required by law to ask for your consent in the context of some of our sales and marketing activities, automatic data collection tools or surveys. At any time, you have a right to withdraw your consent by changing your communication choices, unsubscribing from Secretlab communications or contacting the Secretlab DPO.

9.4 Your rights in relation to your personal data

You may have the following rights to:

  • request access or copies of personal data that Secretlab processes about you;
  • rectify any inaccurate or incomplete personal data belonging to you;
  • deletion of your personal data, unless an exception applies (such as in instances where we must keep your personal data to comply with our legal obligations);
  • restrict the processing of your personal data in certain circumstances (such as when you are contesting the accuracy of your personal data and require restrictions in the processing of your personal data for us to verify its accuracy);
  • data portability in certain circumstances (such as when you require us to transmit your data to another organisation where the processing of your data is based on your consent or a contract); or
  • object to the processing of your personal data in certain circumstances (such as when you object to the use of your personal data for profiling for direct marketing).

These rights may be limited in some situations such as where Secretlab can demonstrate that we have a legal requirement or legitimate interest to process your personal data.

If you would like to exercise your rights, please contact us by completing the support form available on this site or by writing to the Secretlab DPO.

9.5 Complaint with a supervisory authority

If you consider that the processing of your personal data infringes the GDPR, you have a right to lodge a complaint with a supervisory authority in the country where you live or work, or where you consider that data protection rules have been breached.

9.6 Your rights under Standard Contractual Clauses

You may have additional rights under the data processing and/or data transfer agreements we have entered into with other parties. For instance, as a third-party beneficiary, where you believe your personal data has been transferred to a Secretlab company located outside the EU and processed by that company in breach of such data processing and/or data transfer agreements, you may have a right to:

  • Lodge a complaint with the EU Secretlab company which transferred your personal data outside the EU;
  • Lodge a complaint with a supervisory authority located in the same country as the EU Secretlab company which transferred your data outside the EU;
  • Bring a court action against the EU Secretlab company which transferred your personal data outside the EU.

10. HOW TO CONTACT US

We value your opinions. If you have any questions about our Privacy Notice, any concerns or complaints regarding our collection and use of your personal data or wish to report a possible breach of your privacy, please contact the Secretlab DPO by writing to us at the physical or e-mail addresses below. We will treat your requests and complaints confidentially. Our representative will contact you within a reasonable time after receiving your complaint to address your concerns and outline options regarding how they may be resolved. We will aim to ensure that your complaint is resolved in a timely and appropriate manner.

    Secretlab SG Pte. Ltd.
    ATTENTION: LEGAL AND COMPLIANCE - SECRETLAB DPO
    994 Bendemeer Road
    #03-07, B-Central
    Singapore 339943
    E-mail: compliance@secretlab.sg


11. CHANGES TO THIS PRIVACY STATEMENT

If we modify this Privacy Statement, we will publish a revised version with an updated revision date. The privacy link on the footer of every Secretlab web page will then point to that new version.


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